Refund policy

Return Policy

At Artis Designs, our goal is to ensure you are completely satisfied with your custom sign. Please review our Return Policy below for information on how to handle returns and exchanges.

Eligibility for Returns

We accept returns for signs that are damaged upon arrival or have significant imperfections that affect their usability or overall quality. Return requests are handled on a case-by-case basis to ensure that any issues are addressed appropriately.

Return Process

• Contact Us: If you need to return your sign, please email our customer service team at contact@artisdesigns.shop within 30 days of receiving your product.

• Provide Details: Include your order number, a description of the issue, and any relevant photos of the product. This information will help us assess the situation and provide a resolution.

• Resolution: Once we receive your request, we will review the information and determine whether a return, replacement, or other resolution is appropriate. We will guide you through the next steps, including return shipping if necessary.

Non-Returnable Items

• Custom Items: Due to the personalized nature of our products, we do not accept returns for signs with minor imperfections (e.g., wood knots) that do not affect their functionality or overall quality. These are considered normal characteristics of the materials used and are not grounds for return.

• Customer Errors: Mistakes in customization details (e.g., spelling errors) that were provided during the order process are not eligible for return.

• Change of Mind: Since each sign is made to order, we cannot accept returns or issue refunds if you change your mind after placing an order.

• Normal Wear and Tear: Refunds will not be provided for signs that have been subject to normal wear and tear, or improper use or handling.

Refunds and Exchanges

• Refunds: If a return is approved, we will offer a replacement or a refund for the cost of the sign. Please note that refunds are only issued if there is an error on our part or if the sign is significantly damaged or defective.

• Exchanges: If you receive a sign that is significantly damaged or defective, we will arrange for an exchange at no additional cost.

Shipping Costs

• Return Shipping: For approved returns, we will cover the cost of return shipping for damaged or defective signs. If the return is due to a change of mind or customer error, return shipping costs will be the responsibility of the customer.

• Original Shipping Fees: Original shipping fees are non-refundable.

Contact Information

For any questions or concerns regarding our Return Policy, or to initiate a return, please contact us at: contact@artisdesigns.shop

We appreciate your understanding and cooperation. Our commitment is to ensure you are delighted with your Artis Designs sign.